Delete your Fatora Account

Fatora Account and Data Deletion Request

This page explains how users can request deletion of their Fatora account and the data associated with it. Fatora is an app and service provided by MaktApp QSTP-LLC.

You can request account deletion either from within the Fatora app or by contacting our support team using the email address below.

How to delete your account from inside the app

Users can request account deletion from inside the Fatora app by following these steps:

• Open the Fatora app.
• Go to: Settings > Account > Delete Account.
• Follow the on-screen instructions to confirm your account deletion request.
• After confirmation, the Fatora team will process the deletion of your account and associated data within 3 days after receiving a valid and confirmed request.

Request account deletion by email

If you cannot access the app, you can request account deletion by sending an email to our support team:

Email: [email protected]

To help us verify account ownership, please send the request from the same email address registered with your Fatora account, or include the following information where possible:

• The email address registered with your account.
• Your store name or business name in Fatora.
• The mobile number linked to the account, if available.
• A clear email subject such as: Fatora Account Deletion Request.

After receiving the request and verifying account ownership, we will delete the account and associated data within 3 days.

What data is deleted?

When your account is deleted, Fatora permanently deletes the account. The account is not merely disabled. Deleted data includes:

• Personal account information such as name, email address, phone number, and login-related account data.
• Store or business profile data.
• Products, services, images, and uploaded files.
• Customer and contact data associated with the account.
• Invoices, orders, and operational data associated with the account.
• Account settings, notifications, preferences, and any other data associated with your use of Fatora.

What data may be retained?

We do not retain your account data after deletion, except for payment records required for accounting and financial reconciliation purposes. These records are retained for no longer than one year, after which they are deleted or anonymized.

These records may include, when necessary:

• Payment transaction reference number
• Transaction date
• Transaction amount
• Payment status
• Accounting reconciliation details

These records are not used to restore or reactivate your account, nor to provide access to it.

Can users delete only part of their data without deleting the account?

No. At this time, Fatora provides full account deletion with associated data deletion. We do not currently offer a separate option to delete only selected data while keeping the account active.

Important notes before deleting your account

• Account deletion is permanent and cannot be reversed once completed.
• After deletion, you will no longer be able to access your store, invoices, customers, or data associated with the account.
• If you have an open support request or an inquiry related to a payment transaction, please mention it in your deletion request email so it can be handled properly before deletion is completed.You can review the terms and conditions

Contact

For any questions about account or data deletion, please contact us at:

[email protected]