At Fatora, we prioritise customer satisfaction and continually strive to provide the highest level of service. Recognizing that issues may arise requiring a refund policy, we have implemented one at Fatora as an essential tool to maintain customer satisfaction and build strong relationships, reflecting our commitment to quality products and services and instilling confidence in what customers purchase
When consumers are granted the right to exchange or refund a purchased product, they feel reassured and satisfied. This reflects the evolution of business and commerce. However, it must be acknowledged that a refund policy not only provides benefits to consumers but also presents challenges and additional costs to companies. Therefore, it is crucial for this policy to be fair and transparent, with clear standards and conditions to ensure a balance between consumer rights and company interests
Terms and Conditions of the Refund Policy:
1- Refunds and Cancellations:
- You can cancel the service and request a refund through the Fatora control panel.
- The support team will receive the refund request and review it. If the request meets the criteria, it moves to the approval stage. If not, the request is denied, and the customer is informed.
2- Refund Conditions:
- The refund amount is calculated based on your subscription package and service usage.
- For monthly subscriptions, if the account is not activated or the service is not used, the full amount is refunded.
- For annual subscriptions, half the amount is refunded if the account has been used for one month or less. If it has been used for more than one month, no refund is provided.
- For lifetime subscriptions, the full amount is refunded if the request is received within 6 months of account activation.
- All cancellation and refund requests must be made through customer service.
- any add on paid requests by the customer, can not be refunded
- In the case of a reported fraudulent transaction or a dispute raised by the bank, the subscription fee is non-refundable
3- Processing Time:
- Refund requests will be processed within 3 to 4 weeks from the date of submission.
- All data associated with the customer’s account will be permanently deleted after the refund is processed.
4- Changes to the Refund Policy:
- We reserve the right to modify the terms of the refund policy without prior notice.
- Any changes will be published on our website.
- Customers are advised to review our policies regularly for the latest information.
Refund Procedures:
- To initiate a refund request, please contact customer service via the link and provide all required information
- Refund requests will be responded to within a maximum of 48 business hours from the date of submission.
- Upon approval of the refund request, the refunded amount will be refunded by the original payment method within 3 to 4 weeks.
Thank you for choosing Fatora. We hope this policy is clear and beneficial to you.
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