Refund Policy at Fatora

At Fatora, we prioritise customer satisfaction and continually strive to provide the highest level of service. Recognizing that issues may arise requiring a refund policy, we have implemented one at Fatora as an essential tool to maintain customer satisfaction and build strong relationships, reflecting our commitment to quality products and services and instilling confidence in what customers purchase
When consumers are granted the right to exchange or refund a purchased product, they feel reassured and satisfied. This reflects the evolution of business and commerce. However, it must be acknowledged that a refund policy not only provides benefits to consumers but also presents challenges and additional costs to companies. Therefore, it is crucial for this policy to be fair and transparent, with clear standards and conditions to ensure a balance between consumer rights and company interests

Terms and Conditions of the Refund Policy:

1- Refunds and Cancellations:

You may cancel the service and receive a refund within a period not exceeding 14 days from the date of service activation, provided the service has not been used.

2- Refund Conditions:

The service must be unused.
All cancellation and refund requests must be made through customer service.

3- Processing Time:

Refund requests will be processed within a maximum of 7 business days from the date of submission.

4- Shipping Charges:

Shipping charges are non-refundable unless there is an error on our part or if the service is unavailable as agreed upon.

5- Changes to the Refund Policy:

We reserve the right to modify the terms of the refund policy without prior notice.
Any changes will be published on our website.
Customers are advised to review our policies regularly for the latest information.

Refund Procedures:

To initiate a refund request, please contact customer service via the link and provide all required information
Refund requests will be responded to within a maximum of 48 business hours from the date of submission.
Upon approval of the refund request, the refunded amount will be refunded to the original payment method within 7 business days.

Thank you for choosing Fatora. We hope this policy is clear and beneficial to you.