At Fatora, we prioritise customer satisfaction and continually strive to provide the highest level of service. Recognizing that issues may arise requiring a refund policy, we have implemented one at Fatora as an essential tool to maintain customer satisfaction and build strong relationships, reflecting our commitment to quality products and services and instilling confidence in what customers purchase
When consumers are granted the right to exchange or refund a purchased product, they feel reassured and satisfied. This reflects the evolution of business and commerce. However, it must be acknowledged that a refund policy not only provides benefits to consumers but also presents challenges and additional costs to companies. Therefore, it is crucial for this policy to be fair and transparent, with clear standards and conditions to ensure a balance between consumer rights and company interests
Refund amount is calculated based on the customer’s subscription package and usage.
For monthly packages, the amount cannot be refunded.
For yearly packages: Full amount can be refunded if the request is received within 2 weeks. After 2 weeks, no refund will be processed.
For lifetime packages: Full amount can be refunded if the request is received within 2 weeks. After 2 weeks, no refund will be processed.
Whether the account is activated or not, the grace period to request a refund is 2 weeks for both yearly and lifetime subscriptions.
Any add-on paid requests by the customer cannot be refunded.
In case of a fraudulent transaction or a dispute raised by the bank, the subscription amount cannot be refunded.
Thank you for choosing Fatora. We hope this policy is clear and beneficial to you.