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Fatora Terms, Privacy, and Data Protection

Fatora Terms, Privacy, and Data Protection

1. Introduction

Welcome to Fatora.io, a service provided by Fatora (MaktApp QSTP-LLC). By using our platform, you agree to comply with all terms, policies, and notices set out in this document, which includes:

  1. Data Protection Notice
  2. Cookie Policy
  3. Data Processing Agreement (DPA)
  4. Privacy Policy
  5. Terms and Conditions
  6. Prohibited Activities
  7. Online Payment Disclaimer
  8. Refund Policy

Please read each section carefully. If you do not agree with any part of these policies or terms, you must discontinue using our platform. We reserve the right to modify these terms at any time, and any changes will become effective once published on our website. Continued use of our services after publication signifies your acceptance of the updated terms.

2. Data Protection Notice

Fatora (MaktApp QSTP-LLC) is committed to protecting the privacy and security of personal data in accordance with Qatar’s Data Protection Law (Law No. 13 of 2016).

2.1 Scope of This Notice

This Data Protection Notice applies to all personal data we collect or process in connection with your use of Fatora.io and any related services or websites owned and operated by MaktApp QSTP-LLC.

2.2 Types of Data Collected

  • Contact Information: Name, email address, phone number.
  • Company Information: Company name, registration documents, company size.
  • Payment Information: Payment details (e.g., partial credit card data, transaction IDs) shared for processing via authorized payment gateways.
  • Technical Data: IP addresses, device identifiers, and usage statistics.
  • Interaction Data: Data collected via cookies, website interactions, and correspondence with customer support.

2.3 Collection Methods

  • Directly from You: When you register, fill out forms, or communicate with us.
  • Automated Technologies: Cookies, analytics tools, and server logs.
  • Third-Party Services: Payment processors (TESS, Tap Payments) and other service providers.

2.4 Purpose of Processing

  • Account creation and service activation.
  • Processing payments and billing.
  • Fraud prevention and security.
  • Customer service and support.
  • Compliance with legal and regulatory obligations.
  • Statistical analysis and product/service improvement.

2.5 Legal Basis

  • Contractual Necessity: To provide the services you signed up for.
  • Legal Obligations: To comply with local laws and regulations.
  • Legitimate Interests: For platform security, fraud detection, and business analytics.
  • Consent: Where required (e.g., certain marketing communications, certain cookies).

2.6 Data Retention

Personal data is retained for 7 years or as required by law or necessary for legitimate business purposes. After the retention period, data will either be anonymized or securely deleted.

2.7 User Rights

  • Access and Correction: Request copies of your personal data and correct any inaccuracies.
  • Deletion (Right to be Forgotten): Request the deletion of your data when it is no longer needed or if processing is unlawful.
  • Objection and Restriction: Object to or request restriction of certain data processing activities.
  • Data Portability: Request to transfer your personal data to another service provider in a commonly used format.

To exercise these rights, please contact us at [email protected] or use the relevant web form on our website.

2.8 Data Sharing and Transfers

  • Third-Party Processors: We may share your data with TESS and Tap Payments for payment processing, and other service providers strictly for service delivery.
  • International Transfers: Data is hosted securely on Microsoft Azure servers. We follow all applicable data protection regulations for any cross-border data transfers.

2.9 Security Measures

We employ encryption, SSL certificates, secure servers, two-factor authentication (2FA), and regular security audits to safeguard your personal data against unauthorized access.

2.10 Breach Notification

In the event of a data breach, we will promptly notify affected individuals and the relevant regulatory authority in accordance with Qatar’s Data Protection Law.

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

3.2 Categories of Cookies We Use

  1. Essential Cookies
    • Necessary for core website functionalities, such as user login and session management.
    • Without these, certain features may not be available.
  2. Functional Cookies
    • Store preferences (e.g., language, region) to customize user experience.
    • Improve ease of use and site functionality.
  3. Analytical/Performance Cookies
    • Collect anonymized data about how users interact with our website (e.g., pages visited, time spent).
    • Used for performance metrics and to enhance the user experience.
  4. Advertising/Targeting Cookies (if applicable)
    • Track user browsing activities across the website.
    • Enable us to show relevant ads or content, if we engage in advertising.

3.3 Purpose of Cookies

  • Session Management: Keep track of your session, preventing you from having to log in repeatedly.
  • Preference Storage: Remember your language, layout, and other user-interface customizations.
  • Analytics: Help us understand user behavior, which guides platform improvements.
  • Security: Detect irregularities and potentially malicious activities.

3.4 Managing Your Cookie Preferences

You can manage or disable cookies in your browser settings. However, certain functionalities may not work properly if cookies are disabled. For more detailed instructions, consult the “Help” section of your web browser.

4. Data Processing Agreement (DPA)

This DPA applies whenever Fatora (MaktApp QSTP-LLC) processes personal data on behalf of its business clients (the “Data Controller”).

4.1 Scope and Roles

  • Data Controller: The business client that determines the purposes and means of processing personal data.
  • Data Processor: Fatora (MaktApp QSTP-LLC), which processes data on behalf of the Data Controller in accordance with documented instructions.

4.2 Processing Activities

Fatora will process data strictly for:

  • Account management and administration.
  • Payment transactions and fraud prevention.
  • Service support and maintenance.
  • Any other tasks explicitly documented and agreed upon with the Data Controller.

4.3 Obligations of Fatora

  1. Follow Instructions: Process personal data only under the documented instructions of the Data Controller.
  2. Security Measures: Implement appropriate technical and organizational measures (encryption, SSL, 2FA) to protect personal data.
  3. Confidentiality: Ensure that all personnel authorized to process data are bound by confidentiality agreements.
  4. Sub-processors: Obtain general or specific authorization before engaging sub-processors (TESS, Tap Payments, etc.).
  5. Data Subject Requests: Assist the Data Controller in fulfilling data subjects’ rights (e.g., access, correction, deletion).
  6. Data Breach Notification: Notify the Data Controller without undue delay upon becoming aware of any data breach.
  7. Data Return/Deletion: At the end of the engagement, return or delete personal data as instructed by the Data Controller.

4.4 Obligations of the Data Controller

  • Ensure that personal data is collected in compliance with applicable laws.
  • Provide lawful processing instructions to Fatora.
  • Maintain accurate records of data processing and ensure data subjects are adequately informed of their rights.

4.5 Breach Protocols

In case of a breach:

  1. Internal Notification: Fatora’s internal teams will be informed and immediate steps will be taken to contain and investigate the breach.
  2. Controller Notification: Fatora will inform the Data Controller promptly, providing all necessary information about the breach.
  3. Regulatory and Data Subject Notification: The Data Controller remains responsible for any legal notifications to regulators or affected data subjects unless otherwise agreed.

4.6 Audit Rights

Fatora will provide reasonable assistance and documentation to allow the Data Controller or its designated auditors to verify Fatora’s compliance with this DPA, subject to confidentiality obligations and mutual scheduling agreements.

4.7 Data Transfers

Data is stored and processed on Microsoft Azure servers. Any international transfer will adhere to applicable data protection regulations, including Qatar’s Data Protection Law.

4.8 Termination

Upon termination of the service contract, Fatora will delete or return the personal data as per the Data Controller’s instructions, unless further retention is required by law.

5. Privacy Policy

5.1 Scope

This Privacy Policy explains how Fatora collects, uses, and protects personal data when you use our services, including the website, application, and any related platforms.

5.2 Data We Collect

  • Registration and Contact Data: Name, email address, phone number, company details.
  • Payment Data: Collected through authorized gateways (TESS, Tap Payments).
  • Technical and Usage Data: IP addresses, browser type, device information, and usage patterns.
  • Location Data (if provided): For fraud detection and service improvements.

5.3 Purpose of Data Use

  • Service Provision: Creating and managing user accounts, invoicing, processing transactions.
  • Fraud Detection and Security: Monitoring suspicious activity and securing user data.
  • Compliance: Meeting legal obligations (e.g., anti-money laundering, tax, regulatory).
  • Customer Support: Resolving issues, responding to inquiries.
  • Marketing (with Consent): Sending promotional materials if you have opted in.

5.4 Legal Basis for Processing

  • Contractual Necessity: We process data to fulfill our contractual obligations to you.
  • Legitimate Interests: Product improvement, user support, and fraud prevention.
  • Legal Obligations: Compliance with applicable laws and regulations.
  • Consent: For optional services or marketing communications where required by law.

5.5 Data Sharing

  • Service Providers: TESS, Tap Payments, Microsoft Azure, and other partners strictly for service-related purposes.
  • Corporate Transactions: If part or all of our assets are acquired, user data may be transferred to the acquiring entity under the same privacy commitments.
  • Legal Requirements: We may share data to comply with a judicial proceeding, court order, or legal process.

5.6 International Transfers

Data may be stored and processed outside your country of residence. We ensure compliance with Qatar’s Data Protection Law for any cross-border data transfers.

5.7 Children’s Privacy

Fatora does not knowingly collect personal data from individuals under 18 years of age. If we learn that a child under 18 has provided us with personal information, we will take steps to delete such information.

5.8 Your Rights and Choices

  • Access, Correction, Deletion
  • Withdraw Consent (where processing is based on consent)
  • Object to Processing (where processing is based on legitimate interests)
  • Data Portability

5.9 Data Retention

We retain personal data for 7 years or as mandated by relevant laws or regulations. Longer retention may apply if required by legal obligations.

5.10 Security

We use encryption, SSL certificates, secure servers, two-factor authentication (2FA), and regular security assessments to protect your data.

5.11 Updates to this Policy

We may update this Privacy Policy. If changes are significant, we will notify you via email or prominent notice. Your continued use of the services after 30 days of notice constitutes acceptance of any amendments.

6. Terms and Conditions

These Terms and Conditions govern your access to and use of Fatora.io. By accessing or using our services, you agree to be bound by these terms.

6.1 Use of the Site and Services

  1. Eligibility: You must be 18 years or older to create an account.
  2. Prohibited Tools: You may not use bots, spiders, or other automated means to access or extract data from the site without prior written permission.
  3. Interference: You agree not to interfere with the proper functioning of the site or any transactions.
  4. Impersonation: You may not impersonate any individual or entity or conceal the origin of any message transmitted to or through the site.
  5. Unlawful Activities: You may not use the site for any unlawful activity or in violation of these terms.

6.2 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any actions taken under your account will be deemed as made by you.
  • Notify us immediately if you suspect unauthorized access or breach.

6.3 Service Availability

Fatora aims to maintain 99% uptime. However, we may:

  • Suspend or terminate operations for routine or emergency maintenance.
  • Modify or change the site’s content, layout, or policies.

6.4 Intellectual Property

All content on Fatora.io is owned or licensed by MaktApp QSTP-LLC. You are prohibited from copying, reproducing, distributing, or creating derivative works without express permission.

6.5 Liability Disclaimer

  • Fatora provides its services “as is” and disclaims warranties of any kind.
  • Under no circumstances shall Fatora be liable for indirect damages, including lost profits.
  • We make no guarantee that files or data downloaded from our site will be free of viruses or contamination.

6.6 Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of Qatar.
  • Any claim must be brought within one (1) year after the cause of action arises.
  • If a dispute cannot be resolved amicably within 30 days, either party may submit the dispute to mediation.

6.7 Termination

  • We may terminate or suspend your access if you violate any of these terms.
  • Upon termination, your rights to use the service immediately cease.

6.8 Changes to the Terms

We reserve the right to modify or replace these Terms at any time. Your continued use of the site after such changes are posted indicates your acceptance of the revised Terms.

7. Prohibited Activities

You are strictly prohibited from using Fatora’s services for:

  1. Illegal or Restricted Products: Including drugs, unauthorized firearms, ammunition, or any item violating local regulations.
  2. Stolen Goods: Digital or physical products with questionable or stolen origins.
  3. Sexually Oriented Services: Pornographic content or related items, where prohibited by law.
  4. Data and Privacy Violations: Selling or buying personal information or engaging in identity theft.
  5. Bribery, Corruption, or Money Laundering Activities: Any financial transactions aimed at illegal financial gain.
  6. Gambling or Skill Games: Unless expressly permitted by applicable local law.
  7. Content Violating Intellectual Property Rights: Unauthorized use or sale of copyrighted material or trademarks.
  8. Violations of Qatari Law: Including any content that may offend religious or ethnic groups, or is otherwise deemed illegal.

If you engage in any prohibited activities, Fatora reserves the right to take immediate action, including suspension or termination of your account and, where necessary, legal action.

8. Online Payment Disclaimer

Applicable within Qatar Only

  • Payment Gateway Service Provider: TESS Systems is the authorized provider. All fund settlements from TESS go directly to the merchant’s account.
  • Fatora’s Role: Fatora is an authorized agent of TESS to offer payment gateway services.
  • Disclaimer: Transactions made through TESS are subject to TESS’s terms and conditions. Fatora is not liable for delays, errors, or disputes arising from TESS’s processing.

9. Refund Policy

9.1 General Statement

Fatora endeavors to maintain customer satisfaction by providing high-quality products and services. We recognize that issues may arise requiring refunds, and we aim to handle them responsibly and transparently.

9.2 Subscriptions

  1. Monthly Subscriptions: No refunds are provided for the current month once a payment is made. However, you may cancel future monthly payments at any time.
  2. Annual Subscriptions:
    • Refunds are only available if requested within 30 days of the subscription start date.
    • After 30 days, no refunds will be issued; however, you may cancel auto-renewal at any point.

9.3 Process

To request a refund or discuss any issues, please contact [email protected] with your account details and reason for the request. We will review your inquiry and respond promptly.

10. Additional Notes and Miscellaneous

  1. Completion Period for Domain/E-Payment Activation:
    • Typically 24 to 72 working hours after all necessary data is provided and approved.
    • Public holidays and technical/server issues may delay activation.
  2. Export Compliance:
    • You may not use or export any service or product in violation of applicable export laws or regulations.
  3. Changes to This Document:
    • We may update or modify any section herein as needed to reflect changes in our services or legal requirements.
    • Your continued use of our services after publication of modifications indicates your acceptance of the updated policies.

11. Contact Information

For questions, concerns, or requests regarding these Terms, the Privacy Policy, or any other aspect of our services, please contact us:

By using Fatora.io, you acknowledge that you have read, understood, and agreed to this comprehensive document, which includes the Data Protection Notice, Cookie Policy, Data Processing Agreement, Privacy Policy, Terms & Conditions, Prohibited Activities, Online Payment Disclaimer, and Refund Policy.

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