FAQ - Fatora | Online payment and eCommerce platform

Is there a guide or video explaining how to use an Fatora?

We appreciate your interest in Fatora services. We offer you a link that contains a collection of interesting and useful videos that explain to you how to use Fatora easily and effectively. 🎥📚 https://fatora.io/ar/user-guide/

Is it possible to know the number of visitors who visited the store?

You can use Google Analytics service to know how many visitors visited your store. Google Analytics offers a comprehensive set of tools and reports that help you analyze traffic and visitor behavior. For more information, please visit the following https://fatora.io/blog/how-to-track-sales-by-google-analyits-2021/

Do you provide the option to add a customer's domain?

You can connect your online store to your own domain. This gives you more identity and credibility for your customers. All you have to do is follow the steps shown in the user guide through the following https://fatora.io/ar/user-guide/%D8%B1%D8%A8%D8%B7-%D8%A7%D9%84%D8%AF%D9%88%D9%85%D9%8A%D9%86/

Do you offer the option of working through an agency or affiliate marketing system?

We offer the option of working as an agent or a marketer by commission. All you have to do is register for the program through the following https://fatora.io/ar/%D8%A8%D8%B1%D9%86%D8%A7%D9%85%D8%AC-%D8%A7%D9%84%D8%AA%D8%B3%D9%88%D9%8A%D9%82-%D8%A8%D8%A7%D9%84%D8%B9%D9%85%D9%88%D9%84%D8%A9/

Do you provide the service of designing an online store and an Fatora template for me?

Thank you for your interest in Fatora service. We always strive to meet the desires of our customers and provide them with the best solutions. Yes, you can design your own invoice template according to your requirements and preferences. For more information, please visit the following link: https://fatora.io/ar/design-online-store/ 🌐👍

Is it required that the bank account be compatible with the business activity?

Matching your business bank account is very important.👥🏦✅ This helps you better organize your payments, expenses, and taxes. It also protects you from any legal violations or problems related to bank transfers

Where is Fatora Company located? What are the working hours?

We are located in the Science and Technology Park, an area specialized in innovation and research in Qatar. We are proud to be a Qatari company 🇶🇦🏢 that strives to achieve excellence in our field. We welcome you with pleasure from Sunday to Thursday ⏰📆, from nine in the morning until five in the evening.

How do I unsubscribe from an Fatora?

You can unsubscribe from a Fatora by following the steps on this link : https://fatora.io/ar/user-guide/%D8%A7%D9%84%D8%BA%D8%A7%D8%A1-%D8%A7%D9%84%D8%A7%D8%B4%D8%AA%D8%B1%D8%A7%D9%83-%D9%81%D9%8A-%D9%81%D8%A7%D8%AA%D9%88%D8%B1%D8%A9/

Can I change my bank account information?

Asking the customer to send an email with the request from the registered email I then sending him a request form to change the data to be signed told that the process takes four working weeks

Is the Fatora application free?

Fatora application is completely free when using the invoice registration system. To learn more, please visit our website: https://fatora.io/ar/pricing/

What packages are available?

Our prices are affordable for everyone and we have packages that suit the needs of users for their various businesses. To know the range of packages, visit the link: https://fatora.io/ar/pricing/ Or contact the sales team via the following numbers: +974 30005665 +974 6621 0557

What is the price list you follow to provide your services?

We can give the customer the price page https://fatora.io/en/pricing-en/ or we can link it to sales.

What is the maximum limit allowed for each invoice?

For individuals, 10000, for companies, 100000, any amounts exceeding these numbers, the customer is asked for a period to contact the administration

How do I link my Shopify store account to an invoice?

You can follow the steps shown through the following link: https://fatora.io/api/shopify.php If you have any inquiries, please contact us via email: [email protected]

Can I link my online store or website to an invoice?

You can request the link code by sending us this email: [email protected]. For more information on how to link your site or app to an invoice, you can visit https://fatora.io/en/payment-integration-en/ on our website.

How is the process of adding items within the store?

You can add products in your online store to an invoice easily, Just follow https://fatora.io/ar/user-guide/%D8%A5%D8%B6%D8%A7%D9%81%D8%A9-%D9%85%D9%86%D8%AA%D8%AC-%D9%84%D9%84%D9%85%D8%AA%D8%AC%D8%B1-%D8%A7%D9%84%D8%A5%D9%84%D9%83%D8%AA%D8%B1%D9%88%D9%86%D9%8A/ that guides you on how to do it.

What is a mini store?

It is a feature provided by Fatora to help expand the online presence and provide a new selling channel for its merchants.

What is Fatora platform? How can I benefit from your services?

Fatora is a secure electronic payment system that works in the Arab world to create electronic invoices, send them to customers, and collect them in a faster time and with less effort. This contributes to increasing companies' sales and accelerating their growth and development. You can learn more about fatora by browsing our website fatora.io

What services do I get when I subscribe to the monthly package inside Qatar?

When you subscribe to the monthly package inside Qatar, you will get the following services: A store that includes links for electronic payment. Detailed invoices that include details of transactions and payments. Links to electronic payment to facilitate the payment process. An electronic payment gateway that enables you to make payments easily and securely.

Is it possible to create branches for free?

Yes, you can create several branches on the same bank account.

What technologies do you take into your system?

A variety of technologies are used in our system. Please check the developers page on our website for more information about the technologies we adopt and use on our platform. 🖥️🚀 You can visit the developers page at this link: https://fatora.io/api/

Can I customize the app display?

Yes, you can change the color of the invoices and check out page to match your brand guidelines in addition to that you can add your logo to the invoices and the checkout page.

What are the activation prices?

Please, you can access the pricing page at https://fatora.io/ar/pricing

What benefits does a free account provide me?

In the case of the free account, you will be able to use the fatora feature to manage invoices and professionally organize and design them with high precision.

What advantages does Fatora provide over banks in financial transactions?

Fatora provides the same services as the banks with the same level of security, a better customer service and a faster account integration and activation with less documents and more importantly better overall rates.

How do I link my website to an invoice?

Kindly, you can go to the developer's page via this link https://fatora.io/api/ and for any other inquiries, we are at your service.

How can I solve the problem with my website?

Please send us an email on support, and explain the type of problem related to the site. So the competent team can help you

Why are notifications not arriving in my email?

To make sure that the notifications are activated through the settings, if the answer is yes, check will be done with the technical department

What are the documents required to activate the account?

For freelancer : a copy of a QATARI id in addition to a bank account certificate Companies: the commercial register, a copy of the identity card or passport of the authorized signatory In addition to the company's bank account certificate

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